Last Updated: September 15, 2026
At Collects.in, we aim to process, pack, and dispatch every order carefully and securely. This Shipping & Delivery Policy explains our shipping methods, processing timelines, delivery expectations, and responsibilities relating to the shipment of orders placed through our website.
By placing an order on Collects.in, you acknowledge and agree to the terms outlined below.
1. General
All orders are subject to product availability, payment confirmation, address verification, and serviceability of the delivery location.
We take reasonable care to securely package collectible products before dispatch. However, once an order has been handed over to a third-party shipping or courier provider, certain aspects of transportation and delivery are outside our direct control.
2. Shipping Methods
Domestic Orders — India
Orders within India may be shipped through reputed courier, logistics, or postal partners based on the destination, PIN code, serviceability, package size, value, and other logistical considerations.
The shipping partner may be selected by Collects.in based on the most suitable available service.
International Orders
International shipping may be offered to selected destinations where serviceability is available.
International orders may be shipped through appropriate international courier or postal services depending on the destination, available service, package characteristics, and applicable shipping requirements.
International customers are responsible for complying with applicable import requirements in their country.
3. Order Processing & Dispatch Timelines
- Orders are generally processed and handed over to our shipping partner within 3–4 business days after successful payment confirmation.
- Business days generally exclude Sundays and applicable public holidays.
- Certain products, including pre-orders, made-to-order items, special releases, or products with a separately stated dispatch date, may have different processing timelines. Where applicable, the product listing will provide the relevant information.
- During major sales, festivals, product launches, holidays, high-demand periods, or unforeseen operational/logistical circumstances, dispatch may take longer than the standard timeframe.
- Once your order has been dispatched, tracking information will generally be shared with the email address or contact details associated with your order.
4. Delivery Timelines
Delivery times depend on several factors, including:
- Destination PIN code.
- Courier service selected.
- Availability of transportation.
- Weather and natural events.
- Public holidays.
- Regional restrictions.
- Operational or logistical disruptions.
- Remote-area delivery requirements.
- Other circumstances beyond the reasonable control of Collects.in or the courier provider.
Any delivery estimate shown during checkout or communicated by the courier is an estimated timeframe and not a guaranteed delivery date.
A delay beyond the estimated delivery period does not automatically qualify an order for cancellation or refund.
5. Tracking Your Order
Once your order has been dispatched, tracking information will be provided where available.
You may use the tracking information to monitor the progress of your shipment through the applicable courier or postal service.
Tracking updates may take some time to appear after the shipment has been handed over to the carrier.
6. Courier Delays, Loss, or Delivery Issues
Collects.in works with third-party shipping and logistics providers to deliver orders.
While we make reasonable efforts to assist customers with shipping-related issues, delays, routing problems, failed delivery attempts, or other events occurring during transportation may be outside our direct control.
If a shipment is delayed, we may assist in raising a query or support request with the relevant courier partner.
Where a shipment is officially declared lost by the shipping provider, Collects.in will review the matter and determine the appropriate resolution in accordance with applicable law, the courier’s claim process, and our applicable policies.
7. Address & Delivery Information
Orders will be shipped to the shipping address provided by the customer at checkout.
Customers are responsible for ensuring that the following information is accurate and complete:
- Full name.
- House/flat/plot number.
- Street/locality.
- City.
- State.
- PIN code.
- Contact/mobile number.
Collects.in cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by the customer.
If an order has not yet been dispatched and you identify an error in your shipping address, please contact us immediately at:
We will make reasonable efforts to update the address where possible. However, an address change cannot be guaranteed once an order has been processed or dispatched.
8. Failed Delivery Attempts
The courier partner may make one or more delivery attempts according to its operational procedures.
A delivery may fail because of circumstances including:
- Customer unavailable at the delivery address.
- Incorrect or incomplete address.
- Incorrect contact information.
- Customer refusing or failing to accept the package.
- Customer failing to collect the package from a designated pickup location.
- Local delivery restrictions.
- Other circumstances attributable to the recipient.
If a shipment is returned to Collects.in because of a failed delivery or incorrect address, additional charges may apply if the customer requests the order to be shipped again.
Please refer to our Cancellation & Refund Policy for information regarding refunds for orders returned to sender.
9. Delivery Confirmation
Once an order has been dispatched, the shipment may be considered delivered when the applicable courier or postal tracking system records the shipment as “Delivered” or an equivalent completed-delivery status.
If your tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible at support@collects.in.
We may request additional information and may contact the courier partner to investigate the delivery status.
10. Packaging of Collectible Products
Collects.in takes reasonable precautions when packaging trading cards, Hot Wheels, sealed boxes, and other collectible products.
Depending on the product, packaging may include protective materials such as:
- Bubble wrap.
- Cardboard protection.
- Protective sleeves or cases.
- Boxes or other suitable packaging materials.
The type of packaging used may vary according to the product, quantity, dimensions, and shipping requirements.
Minor cosmetic damage to external packaging that occurs during transportation may not qualify for a refund or replacement where the actual collectible remains intact. Please refer to our Cancellation & Refund Policy for further information.
11. International Orders, Customs & Import Duties
For international shipments, the recipient may be responsible for customs duties, import taxes, local taxes, clearance charges, or other fees imposed by the destination country.
These charges are generally outside the control of Collects.in and may vary depending on the destination and applicable regulations.
The customer is responsible for ensuring that the purchased products can legally be imported into their destination country.
Collects.in cannot guarantee that an international shipment will be cleared by customs or that no additional charges will be imposed by the destination country.
12. Shipping Restrictions
Certain products or destinations may not be eligible for shipping because of courier restrictions, regulatory requirements, product characteristics, destination restrictions, or lack of serviceability.
If an order cannot be shipped to the selected destination after purchase, Collects.in may contact the customer to discuss available options.
13. Disclaimer
By placing an order with Collects.in, you acknowledge that:
- Dispatch and delivery timelines are estimates and may vary.
- Courier and postal services are third-party service providers.
- Delivery may be affected by circumstances outside the reasonable control of Collects.in.
- A delay in delivery does not automatically constitute grounds for cancellation or refund.
- Collects.in will make reasonable efforts to assist with genuine delivery issues.
- Additional shipping charges may apply where re-shipping is required because of an incorrect address, failed delivery, refusal of delivery, or circumstances attributable to the customer.
- International orders may be subject to customs duties, taxes, or other charges imposed by the destination country.
- Collects.in reserves the right to update or modify this Shipping & Delivery Policy from time to time.
14. Contact Us
For shipping, delivery, tracking, or courier-related questions, please contact our support team:
Collects.in
Ghaziabad, Uttar Pradesh – 201016
India
Email: support@collects.in